General Guidelines and Conditions
Our platform is designed with your needs in mind, providing a simple and user-friendly way to rent the perfect holiday home. With our secure vacation rental system, supporting software, GDPR-compliant data protection, and communication through SMS, email, chat, and phone, we ensure a seamless experience.
Our services are offered on the condition that you agree to the terms and conditions outlined here (the “Agreement”). By accessing or using our services, you confirm that you’ve read, understood, and agree to be bound by this Agreement. Please review these terms carefully, as they contain important information about your legal rights and restrictions. If you don’t accept all the terms, we reserve the right to withhold our services. If you have an ongoing booking and choose to cancel this Agreement, you may do so by canceling your reservation and ceasing use of our services.
Modifications to the Agreement
We may update this Agreement from time to time. Your continued use of our services after any modifications implies your acceptance of the updated terms. The date of the most recent changes will be recorded at the end of this document. Any changes take effect immediately upon posting. Registered users (referred to as “Account Holders”) will be notified of significant changes via email or website notifications. Please revisit this page periodically to stay informed.
Use of Services As a condition for using our services, you warrant that:
- All information you provide through our services is accurate, current, and complete.
- If you are a property owner, you are responsible for maintaining your account information and ensuring its security.
- You are at least 18 years old and legally able to enter into this agreement and use our services in accordance with these terms.
We reserve the right to deny access to anyone at any time for any reason, including breaches of this Agreement. You may only use the services as intended and as outlined in this Agreement. Reproducing, distributing, or sharing content or services without permission is strictly prohibited. To request approval for any of these actions, please contact our support team.
To access certain features of our services, you must make at least one direct booking request and provide accurate information. You are responsible for the activities related to your reservation, including interactions with customer support. We do not provide links to third-party sites, nor do we facilitate third-party interactions through our services. If you complete a booking outside our platform, we cannot offer travel insurance and are not liable for any consequences.
Prohibited Activities You may not:
- Transmit, reproduce, or distribute content from our services without permission.
- Engage in activities that place an undue burden on our infrastructure.
- Integrate our services with third-party websites or services without prior authorization.
Any violation of these terms may lead to legal action and suspension of your account under applicable international law.
Privacy Policy and GDPR Compliance We are committed to protecting your privacy and ensuring compliance with GDPR. For more details on how we handle your data, please review our Privacy Policy and Cookie Statement.
Data Protection We will never share your data with third parties and will only use your information to provide services in line with data protection laws. Our GDPR statement applies to users in the European Economic Area (EEA) and the UK.
Your GDPR Rights You have the following rights regarding your personal data:
- The right to access your personal data.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your data under certain conditions.
- The right to restrict processing of your data if there is a dispute about its accuracy or legality.
- The right to data portability, allowing you to transfer your personal data to a third party, when applicable.
You won’t be charged for exercising these rights, but we may ask for proof of identity for security reasons.
Travel Destinations If you book international travel through third parties or use our services to plan international trips, you are responsible for ensuring that your travel documents, such as passports and visas, are valid and up to date. Requirements can change, so be sure to check with the relevant authorities before booking. We are not liable for any issues related to denied entry due to incomplete travel documents.
Copyright and Trademark Notices Our company name, logo, and services are protected by copyright and trademark laws. Unauthorized use, reproduction, or imitation is prohibited without prior permission. We are not responsible for content on third-party websites, even if linked through our platform.
Jurisdiction and Governing Law Our services may be restricted in certain countries where the terms of this Agreement do not fully apply. This clause does not prevent us from taking legal action in other jurisdictions, as necessary. Depending on your place of residence, local laws may apply, especially if you use our services as a consumer. In such cases, legal claims can be filed in your local courts. Otherwise, this clause applies to the maximum extent permitted by law.
Service Help For any questions or further assistance, please visit our Customer Support Center.